Faqs
QUESTIONS
ANSWERS
| Answers to some common questions | |
| Q: | I have some gear I want to sell. How much is it worth and what would you pay me for it? |
| A: | Start with an email (or a phone call) to us describing the model, age and condition of the gear and we can tell you what it's approximate market value is. Sending a picture with the email is helpful in determining the value. Generally speaking we pay about half of what we project we can sell the item for. We also offer a trade-in value that is usually better than an outright purchase. Trade-in's also offer additional tax savings as you only pay tax on the difference. We also offer a consignment service. See our FAQ "What is consignment?" for more information. |
| top | |
| Q: | What is consignment? |
| A: | Consignment is when we sell your item for you. A 20% commission is applied when the item sells. This method of selling will net you more money than selling it to us directly but you have to wait until it sells before you can collect. We will notify you when your item sells. Payment to you is by cheque. |
| top | |
| Q: | Are all your used instruments in playable condition? |
| A: | Yes. Before an instrument goes up for sale, we will assess it and perform any necessary maintenance. We do not accept faulty used goods though on occasion we will sell an item 'as is' at a discounted price. Used instruments carry a 6-month warranty. When we sell an instrument on consignment, we try to ensure it is playable before we put it up for sale. Consignment items do not have a warranty but there is a 3-day period after the sale where you may return the item for a full refund if it is defective. |
| top | |
| Q: | What repair services do you offer? |
| A: | We repair and service just about any drum or percussion instrument. We have a workshop dedicated to repairs, as well as access to thousands of new and used parts. |
| top | |
| Q: | Is all your stock listed on the website? |
| A: | No, some items may not appear on the site. We upload as much of our stock, as quickly as possible. We get new gear daily of which some may sell before we have a chance to list it. If there is something you are looking for but do not see on the website, please contact us: we may have it in the store but not yet listed, or, it may be on order and arriving soon. Make sure to bookmark our New Arrivals page and check back often. |
| top | |
| Q: | I found something on your website I want to buy. How can I pay for it? |
| A: | We accept the following credit cards: MasterCard, Amex, and Visa. We also do PayPal transactions. We can arrange direct bank deposit. Please contact us for details. This is the ideal method of payment for large ticket items for international sales. For in-store purchases we accept the above payment methods plus cash and debit. We do not accept personal cheques. Institutional purchase orders (i.e. government, college, university or school board purchases) are also welcome. |
| top | |
| Q: | I ordered something online that had a quantity of one and received a reply that it was out of stock. Why is this? |
| A: | We try very hard to keep the website inventory tied into the stock on hand but many of the inventory items we list are unique, one-off, used items that must be uploaded manually when they arrive and manually deleted when they sell. Sometimes there is a delay in updating availability. |
| top | |
| Q: | Why do you require my telephone number for online transactions? |
| A: | To process any online transaction we require a valid telephone number to allow our staff to verify the order. |
| top | |
| Q: | Do you track visitor IP's? |
| A: | Yes. We track IP (Internet Protocol) addresses through our web host. We do not disclose or sell any information gathered on this site and IP tracking is no exception. This practice has been implemented solely to help prevent Internet credit card fraud. |
| top | |
| Q: | What if my "Ship to Address" is different from my "Billing Address"? |
| A: | If "Ship To Address" is different than "Billing Address" we will have to hold processing of the order for approximately 48 hours while the address is confirmed. Information must be exactly as it appears on your credit card statement. |
| top | |
| Q: | Do I need identification and my credit card to pick up items purchased online? |
| A: | Yes. If you purchase an item online and choose to pick it up at our retail store you will be asked to present ID and the credit card that was used to make the purchase. As an added security measure we will only process the transaction when you come in to the store. This also allows you the option to pay with cash or debit. |
| top | |
| Q: | What if the item I purchased is not available? |
| A: | If the item is not available your credit card will not be charged. We process credit card payments offline. Due to the unique nature of items on the website we cannot always guarantee that the item ordered is available for sale at the time of the order. You will be contacted by a staff member via email confirming availability. |
| top | |
| Q: | How do I order? |
| A: | We encourage you to use our website to order but if you prefer to give us a call, we can take your order by phone. |
| top | |
| Q: | Can I pick up my order? |
| A: | Yes. You can pick up your order at the store. For location and hours see our Contact Us page. |
| top | |
| Q: | Do you charge to assemble a drum or drum set? |
| A: | There is no charge to assemble a drum or drum set purchased from Dave's Drum Shop. New drum sets are not assembled and come packaged in 2 or 3 boxes. We do not charge to assemble or tune a drum or drum set that you have just purchased as we like to ensure that the set is put together and tuned properly so you can set it up at home with as little fuss as possible. Of course this only applies to local customers who come in to the store. |
| top | |
| Q: | Do you deliver locally? |
| A: | If you live in Ottawa or the surrounding region we can arrange delivery outside of our regular shipping system. Please call or email for more information. You will be asked to present ID and the credit card that was used to make the purchase when the items are delivered. |
| top | |
| Q: | How do you ship? |
| A: | We use a wide variety of shippers to get your drum purchase to your door. In Canada we like to use Canada Post for it's value but we can also use FedEx/UPS etc at your request. We ship most smaller items to the US in the mail using an expedited service. This generally takes 7-10 business days. Larger items will need to go FedEx or UPS. The purchaser in any country other than Canada must be aware that duty/tax and brokerage are not charges levied by Dave's Drum Shop. The shipper and country of destination impose these charges. If you contact us we will be able to offer advice but cannot guarantee the info. Please consult the shipping company's website for the most up to date information. International/overseas shipments are expensive and complicated. We can work with you to find the most economical and safe way to have your drum purchase delivered safely. |
| top | |
| Q: | Do you teach? |
| A: | We currently offer drum lessons at the store. Please contact Dylan at 613-323-7126 for more information. Dave's Drum Shop knows many local drum teachers. Please see our Drum Links page for a listing of a number of excellent private teachers and music schools. The Drum Links page also lists different percussion groups in the area. If you are a drum teacher and would like us to list you, please let us know and we will be happy to provide your information to our customers. |
| top | |
| Q: | Can you tune my drums? |
| A: | If you bring in a drum, we will help you tune it, as well as teach you the basic principles of drum tuning. We will do this at no charge. If you want your entire drum set tuned, we will do so at a nominal charge. Please be prepared to leave it with us for a day. For more information on drum tuning we suggest the online “Drum Tuning Bible”: it is a very in-depth and informative discussion. |
| top | |
